Middleton Health Centre has been officially rated as ‘outstanding’ by healthcare regulator the Care Quality Commission (CQC).
After a recent inspection Middleton Health Centre (GP practice) (run by Hope Citadel Healthcare Community Interest Company) was awarded the highest possible rating excelling in areas such as strong patient-centred culture, the quality of care provided for older people and motivated and inspired staff who are kind and compassionate.
The health centre (which is separate to the Walk in Centre) was given excellent marks in a number of areas including relationship building with the patient population, good facilities and increasing the flexibility and length of its appointments to 13 minutes instead of ten demonstrating the impact of this by reduced use of accident and emergency services.
Amongst many other things in the outstanding report, the practice feedback was consistently positive, had a clear vision with quality and safety as a top priority and the practice worked closely with other organisations and with the local community regarding services to meet patient’s needs.
Dr Chris Duffy, Chair, Heywood, Middleton and Rochdale Clinical Commissioning Group said “this rating is excellent news for Middleton Health Centre and for the practice staff and most of all the patients. Receiving an ‘outstanding’ rating from the CQC is an excellent achievement and is a result of dedication, hard work and commitment with an end result of improving health care for local residents.”
The practice also implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. The health centre proactively promoted feedback and patients were supported throughout the process.
Dr David Hankin, Lead GP for Registered Patients at Middleton Health Centre said: “We are delighted with the outcome of the CQC inspection. The staff have worked so hard and we appreciate everyone’s efforts and commitment. A big thank you also to our patients for their contributions to the rating, being awarded as ‘outstanding’ is a huge achievement and we are proud to be offering excellent services for our patients.”
Jenny Webster, Community Liaison Manager, Patient Group and Outreach at Middleton Health Centre said: “Receiving this rating is fantastic for the staff and patients at Middleton Health Centre. We are committed to continuing to improve and maintain the high standards of quality and safety that we are offering our patients. We are hoping build on the feedback provided by the CQC and maintain outstanding healthcare for our patients.”
For more information and to read the full report, please visit the Care Quality Commission’s website at: http://www.cqc.org.uk/location/1-540250390/reports