What we have learned

On these pages you will find the information and views given to us by patients, the public and partner organisations about healthcare services or issues important to them. Where necessary the information is either anonymous or uses pseudonyms so that we can ensure the confidentiality of the individuals who gave us the information.

The information ranges from notes from workshops to reports from partner organisations. The content has not been amended in any way so that what is seen is the original content.


This page contains a variety of tools designed by the HMR team for use with patients and the public. There is also the toolkit HMR use when considering the best options for engagement. The toolkit is not designed to be read in one go but more to dip in and out of to find guidance.

Budget exercise

This tool aims to give participants some insight into the types of decisions HMR CCG has to make when considering which services to buy. Each group of participants are given a list of health services and the cost of commissioning them. The total cost to buy all would be £10m. Each group is also given a budget from which they must pay for services, no group has all the money they need to buy all services so they must prioritise the services they wish to buy.

Health Centre exercise

In this exercise groups have funding to buy a new health centre and the services that will be offered from the building. They are given cards containing items that can be bought to fill the centre, each has a cost and a brief explanation of what they offer.

The group decide which services and facilities they will offer from the site within their allocated budget.

There are some items that must be purchased, for example to buy the basic building. The groups discuss what is needed in a health centre and then buy these services.

The Rules:

  • You must agree as a group what you are buying by the end of the session.
  • Have a reason why you have brought these services or facilities (why are they more important than the others?)
  • Have a reason why you have decided to not buy certain services (why are they less important than the others?)
  • Spend as much of your budget as possible
  • You cannot buy part of a service, for example, if it says it costs £100,000 but you only have £50,000 to pay for it then you cannot afford it, you cannot try to buy half of the service
  • If you don’t know what the item on the card is, then ask
  • If you provided all the services you would need 20 rooms
  • You are allowed to come up with ways to make money to offset some of the cost

Who Wants to be a Health Millionaire

This exercise is based on the TV quiz show “Who wants to be a millionaire?” It uses PowerPoint to ask a series of questions about the local NHS and local health issues for hypothetical amounts of money. The usual decision aids of “phone a friend”, “ask the audience” and “50/50” are included.

NHS Explained

This is a PowerPoint presentation highlighting key facts about the NHS.

Acronym buster

The NHS uses many acronyms and this tool helps to explain what they all mean.


On this page you will find some of the key documents HMR CCG uses to plan patient/public engagement for the year. They include the HMR strategy for communication and engagement and a detailed work plan for the year.


This page contains the results from surveys we have asked patients and the public to complete. The results are shown either as data direct from source or reports giving more in depth analysis.


This page describes the impact that some of our patient public engagement has created. Here we are trying to examine if engagement has made a difference to those engaged.



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