This accessibility statement applies to NHS Heywood, Middleton and Rochdale Clinical Commissioning Group (CCG). This website is run by NHS Heywood Middleton and Rochdale CCG.

We want as many people as possible to be able to use our website, and we have designed it to be accessible. Some website users may benefit from customising their computer to suit their own requirements. On this website, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have tried to ensure that the language on this site is easy to understand and concise. We’ve also made the website text as simple as possible to understand.

Almost all browsers enable you to change the way web pages are displayed. AbilityNet includes guides showing how you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.


Our website uses Browsealoud, a web accessibility toolbar. It provides instant access to supportive features, helping to reduce barriers. Browsealoud reads the content out loud, highlighting each word as it is spoken in a high quality, human sounding voice.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents before 2018 are not fully accessible to screen reader software
  • live video streams do not have captions or subtitles
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: hmrcommunications@nhs.net or call 01706 664213

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

NHS Heywood Middleton and Rochdale CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances with accessibility regulations’.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Some areas haven’t yet been reviewed for all functions of accessibility.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in January 2022.

Document Downloads

We aim to provide all information as web pages where possible. Sometimes we give information in other formats including PDF and Word documents. Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have begun to upload accessible HTML pages for new documents and will replace some of the PDF documents to make them accessible for those uploaded from March 2019.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Action plan

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Target date Item of work Status
December 2020 Any new PDFs or Word documents we publish will meet accessibility standards. Ongoing
End of January 2021 Review of website accessibility according to the government’s guidance. Ongoing
End of April 2021 Complete all feasible development work, making the website as accessible as possible.

Such as: Removing unclear links, Remove deprecated mark-up from tables etc.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email hmrcommunications@nhs.net
  • call 01706 664213

We’ll consider your request and get back to you in five working days.

This statement was prepared on 2 December  2020. It was last reviewed on 11 December 2020.